Career Opportunities

Position Overview: The Client Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Essential Functions:

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications:

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Flexibility in scheduling, including weekends and holidays
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

Do you have a passion for animals and a dedication to providing high-quality care? Join our team of veterinary professionals as a Doctor of Veterinary Medicine (DVM) and make a difference in the lives of pets and their families.

In this role you will help develop and maintain a high quality; efficient and effective medical team, by fostering an environment of trust, teamwork and accountability by working in tandem with the Hospital Manager and reporting directly to the Regional Manager. 

Position: Doctor of Veterinary Medicine (DVM) 

Location: Santa Rosa, CA 

What You'll Do:

• Provide exceptional medical, surgical, and dental care to a variety of pets
• Diagnose and treat illnesses, injuries, and other health conditions
• Offer preventative care and client education to promote pet wellness
• Collaborate with a compassionate team of veterinary professionals and support staff
• Maintain detailed and accurate medical records

What We Offer:

• Competitive salary: $130,000 – $150,000 (negotiable based on experience)
• Production based bonus structure
• No negative accrual and no non-compete!
• Generous Sign-on bonus and relocation assistance
• Paid time off and holidays
• Flexible scheduling with work-life balance
• Opportunities for professional growth and continuing education including reimbursement and time off for CE & license fees and more.
• Full benefits package, including but not limited to: Health, dental, vision, disability and liability insurance and 401k with company contribution.
• Supportive work environment with a focus on teamwork and collaboration
• Employee pet care discounts

What You Bring:

• Doctor of Veterinary Medicine (DVM) degree from an accredited veterinary school
• Valid state veterinary license (or ability to obtain one)
• Strong diagnostic and surgical skills
• Excellent communication and interpersonal skills
• A passion for helping animals and building relationships with clients
• DEA registration must be obtained and maintained.
• Must demonstrate a desire to continue learning in veterinary care and participate in leading staff training.

Why Join Us:

At Montecito Veterinary Center, we are committed to providing the best care for pets and creating a positive, supportive environment for our team. Montecito Veterinary Center is a part of the PetVet Care Centers network; where each network hospital is unique and connected to its community. 

Montecito Veterinary Center is located in Santa Rosa, CA and has been part of the Sonoma County community since 1967. We are a full-service hospital providing care to dogs, cats, birds, and exotics. Our hospital is well-equipped with in-house labs, digital radiology, cold laser therapy, and dental radiology. We are also proud to offer Penn Hip exams & certification submissions. Our wonderful, efficient and experienced staff support our doctors allowing the entire team to provide the best care to our patients and clients. Visit us at: www.montecitovets.com.

If you're ready to join a team that values expertise, compassion, and growth, we would love to hear from you! Learn more and apply by visiting www.petvetcareers.com or emailing your resume to Jasmine Fishpaw at jfishpaw@petvetcarecenters.com. 

Position Overview:

The Registered Veterinary Technician supports hospital operations by providing dedicated quality veterinary care and exceptional service to our patients and clients. Responsibilities include providing patient care by determining animal requirements, conducting examinations and diagnostic procedures, assisting during surgery and operations, providing nursing care, assisting with feeding and caring for patients, maintaining medical supplies and equipment, overseeing triage and discharging patients, and maintaining patient medical records.

Essential Position Functions:

• Determine animal requirements by conducting examinations and interviews, reviewing care plans and records, completing laboratory tests and studies, and diagnostic imaging.
• Care for patients by taking vital signs, collecting samples, administering medications, drugs, and vaccines, and bandaging and wrapping wounds.
• Support patient examinations and operations by assembling required supplies and instruments, securing and bringing patients to examination rooms, and restraining patients; aids as directed by the veterinarian.
• Provide excellent pet care by applying full knowledge of anatomy, physiology, disease processes, pharmacology, specialized equipment usage, and specialized drug administration.
• Obtain and verify medications.
• Ensure that patients have food and water, clean patients' rooms, cages, and equipment; observe patients for clinical signs of disease.
• As directed, fill prescriptions and administer medications, including proper documentation, logging, and security of controlled drugs.
• Maintain a safe, secure, healthy, and humane environment by sterilizing and wrapping instruments, sanitizing and disinfecting holding and operating areas, storing sterile supplies, verifying shelf life, following standards and procedures, and in compliance with applicable legal regulations.
• Maintain medical records by documenting patients’ conditions, reactions, and changes; update the database in an accurate and timely manner.
• Communicate with the pet owner about the status of the patient, as directed by the veterinarian.
• Maintain equipment by following operating instructions, troubleshooting breakdowns, maintaining equipment supplies, performing preventive maintenance, and calling for repairs.
• Maintain inventory, place orders for needed supplies, verify, and maintain receipts.
• Update job knowledge by participating in educational opportunities and reading professional journals.
• Release pets to their owners as directed; ensure that every animal released is clean and properly groomed before their release.
• Understand and carry out oral and written directions.
• Perform other duties as assigned by Manager or practice.

Competencies:

• Care and Compassion: Displays a desire to build rapport, provide personal assistance, and emotional support.
• Team Orientation: Works cooperatively with the team to address tasks and accomplish goals.
• Dependability: Demonstrates responsibility in completing tasks and accomplishing goals.
• Initiative: Proactively looks for the opportunity to address and follow through on work activities.
• Flexibility and Multi-Tasking: Adapts quickly to changing demands and manages multiple priorities effectively.
• Communication: Uses effective and appropriate methods of interacting with others.
• Customer Services: Displays a desire to provide outstanding service and exceed customer expectations.
• Organization and Attention to Detail: Monitors and reviews information thoroughly and maintains an organized system for all documents.
• Adherence to Rules and Instructions: Consistently follows standard procedures.

Qualifications:

• High school diploma or GED.
• Two or more years of experience with veterinary appointments, surgeries, and nursing care for hospitalized and critical patients.
• Certified Veterinary Technician (CVT), Licensed Veterinary Technician (LVT), Registered Veterinary Technician (RVT), or the Licensed Veterinary Medical Technician (LVMT) preferred or as required by State.
• May consider an equivalent combination of education, certification, training, and/or experience.

Position Knowledge and Skill Requirements:

• Knowledge of the preparation, monitoring, and recovery of pets receiving surgery, as well as basic pet nursing.
• Ability to demonstrate and follow correct procedures in catheter placement, phlebotomy, emergency medicine, and digital radiology.
• Understand and limit the potential exposure to bites, scratches, and potential injuries.
• Able to restrain patients according to standard procedures.
• Fill prescriptions and monitor sedation procedures as directed by the veterinarian.
• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
• Display confidence and reassurance when dealing with pets experiencing severe stress, illness, or pain.
• Communicate and approach job duties in a professional and mature manner.
• Must be flexible with scheduling and able to work some weekends and holidays.
• This is a strenuous job that requires a lot of lifting, cleaning, and constant motion.
• Depending on the functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
• May include some climbing, balancing, stooping, kneeling, crouching, or crawling.
• Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds).
• Answer phones and perform other duties as needed by the hospital.
• Other duties and responsibilities as assigned by Manager or practice.

Additional Information:

The list of essential functions and additional functions, as outlined in this job description, is intended to be representative of the tasks performed within this position. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a required assignment for the position.

Join our compassionate and dedicated team at Montecito Veterinary Center, where we provide top-notch veterinary care in a supportive and collaborative environment. We are seeking a skilled Veterinarian to deliver exceptional medical, surgical, and preventive care to our beloved patients. Our hospital offers state-of-the-art facilities, a strong focus on continuing education, and a commitment to work-life balance.

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