At Montecito Veterinary Center in Santa Rosa, we are dedicated to our beloved patients and their proud owners. Our team is backed by years of experience and a true passion for pets.
What to Expect at Your First Appointment
Understanding what you can expect at your first appointment will help make the process easier and more pleasant for both you and your pet. Click here to view our COVID-19 protocols.
Get Checked In
Prior to your appointment, you will be sent a Check-In Sheet, either by Email or Text, that will need to be completed and submitted BEFORE you arrive for your scheduled appointment.
Once you arrive for your appointment, you will either call or text the front desk to check-in and give them your parking space number.
If you are unable to fill out your Check-In sheet before you arrive, please be sure to arrive 10-15 minutes early to fill it out while you are in the parking lot. We can also have a technician come to your car with an iPad to assist you if you require further assistance.
Meet Your Tech
One of our technicians will review your Check-In sheet and your pet's vaccine history and prepare your pet’s chart for their visit. The technician will then come out to your parking spot to confirm the reason for your visit and then bring your pet into the building.
Examination, Diagnosis & Treatment
Once one of our vets has assessed your pet, they will contact you via phone (or will come out to your vehicle, depending on the vet) to do a consult with you. You may ask any questions you have, and we'll dedicate time to addressing them. You will then be provided with a diagnosis and treatment options (if needed).
You may then be contacted via phone to be checked out by one of our front desk staff, and your pet will be brought back out to your car with your itemized receipt.
About Our Hospital
Our vets at Montecito Veterinary Center are here to help ensure your pet's needs are met. We are dedicated to providing exceptional veterinary care for you and your pets in our relaxed, comfortable environment.
We proudly serve pet owners throughout Santa Rosa and Sonoma County. Our full-service veterinary center offers a wide selection of comprehensive veterinary services to keep your pets in great health.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of all small domestic pets such as cats and dogs. Though we do not treat rabbits, we do neuter them.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with an appointment?
You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.
- What are the fees associated with an emergency visit?
Once the staff and doctors have examined your pet, a written estimate for treatment will be given to you to determine a treatment plan.
- Can you help with my pet insurance?
We’re happy to provide the necessary information your insurance provider requires.
- How can I contact my local pet loss support group?
Losing a pet can be difficult and heartbreaking. We recommend attending Redwood Empire Veterinary Medical Association's Pet Loss Support Group. The group meets every Tuesday from 7:15 - 8:15 pm at Brookdale Lodge at Paulin Creek, 2375 Range Ave. Santa Rosa, CA (excluding holidays). Contact them for more information.
- Do you offer home euthanasia as a service?
We do not offer home euthanasia, but can refer you to a trusted service provider. If you are interested in this option, please contact us.
Pet Owner Resources
Here are some helpful links for your pet's health.